Frequently Asked Questions
Everything you need to know about shopping with British Homes Direct.
What are your standard delivery times within the UK?
We offer standard delivery within 3-5 working days for most UK mainland addresses. Express next-day delivery options are also available at checkout for orders placed before 2 PM.
What is your return policy for home goods?
We offer a 30-day hassle-free return policy. Items must be returned in their original packaging and in a resellable condition to qualify for a full refund.
Do you offer international shipping?
Currently, British Homes Direct focuses on serving the UK market to ensure the fastest delivery times and best customer service, but we are looking to expand to international shipping soon.
How can I track my order status?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our courier's website where you can monitor your parcel's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all our electrical goods and furniture items come with a minimum 12-month manufacturer's warranty against defects in materials and workmanship.